FAQ

SIZING

How do I determine my ring size?

Viktor Alexander uses the US Ring sizing system starting from size 5 to size 12. You can also download the RING SIZE GUIDE that you can print out to determine your ring size. When you are unsure, always opt for the bigger size.

Can I adjust my ring size if I gain weight ?

For some but not all designs, it is possible to adjust the ring size within ½ to 1 size bigger. For resizing, we always advice you to consult nearest boutique or authorized retailer. The process of adjusting ring sizes requires removal of silver and this process is irreversible often. So always ensure that you purchase the optimal size that fits your intended fingers.

How do I determine my bracelet size?

Our leather and rope bracelets comes in five sizes Extra Small, Small, Medium, Large and Extra Large (XS,S,M,L,XL). To be sure, you may download our BRACELET SIZE GUIDE which you can print out to determine the perfect bracelet size. The easiest way to determine your bracelet size is to always measure the circumference of your wrist and compare it to our measurement chart. When unsure, always consult your nearest Viktor Alexander Boutique or Authorized Retailer.

How do I select the best sizing options for ring sizes?

We always recommend going
to a jewellery boutique who can assist in determining the accurate ring size according to the US sizing system. As we do not use half-sizes, you should try to select the most appropriate full size and when in doubt, always go for the bigger size. We do also provide sample ring gauge equipment that can be shipped out to our potential customers, do contact us should you require the ring gauge in order to purchase the appropriate size.

When selecting rings with
bigger width bands above 10mm, you may need a slightly bigger size to feel more comfortable.

Can I exchange for a new size should I purchase the wrong size ?

It is possible to exchange a new size provided the product is unworn without any cosmetic damages. The cost of return will have to be borne by you during the return process. A new size will only be shipped out complimentary once the original purchase has been received.

RETURNS

Can I return my purchases ?

You can choose to return your purchases provided the product is unused and unworn with no cosmetic damages. All the protective layers would also have to remain intact for the products to be accepted. Returns must be processed within 72 hours of official receipt of the product. Any cosmetic damages such as small scratches on 925 silver products will not be accepted as the product would need to be reserviced and cannot be sold to other customers until it is restored to the optimal retail condition.

Customers would have to bear
the charges of shipping the product back to us and we will provide a replacement should you require a smaller or larger size.

Can I cancel my purchase ?

Generally, your orders will be processed within 24 ours of payment and confirmation. Within this 24 hours, you may contact our customer service representative via our CONTACT US page. Once the product is shipped, we will not be able to cancel your order and you would have to choose to return the product to us in which the shipping fees will be deducted from the total amount to be refunded to you.

Guarantee of product quality ?

Our team are trained to inspect every product following a checklist before it is shipped out to ensure every product is certified in optimal retail condition. To ensure there is no damage or cosmetic imperfections, our team will also photograph each product with its code before shipping it out so that you have a reference in the event the customs department open the parcel or the logistics service provider unknowingly damaged the products.

PAYMENT SECURITY &OPTIONS

Is it safe to pay using your credit card ?

It is incredibly safe to pay using your Credit Card as the system adopted by our payment gateway is used by retailers across the globe with multiple facades of security protection to ensure 100% secure payment transaction. None of your card information is stored within our website and is handled only by our vendors which will not retain any of your credit card details. Our Credit Card merchants are handled by the World’s Most Secure and Largest Online Transaction Merchant Stripe that processes your payment securely based on your local IP Network.

You can also choose to pay using PayPal which is a trusted payment service provider for more than 20 years of security establishment.

Are all our personal information safe ?

Our websites uses a secure SSL to ensure all information provided especially payments are highly secure to ensure our customers privacy and protection.

We do our utmost best to ensure our website is secure by having our IT team and personnel check through the system every 72 hours for any potential threats or spyware. We do not store your information except for your email and address for shipping.

Can I pay using a bank transfer ?

Should you wish to pay using a bank transfer, you may CONTACT US in which we would provide you banking details for you to transfer using Telegraphic Transfer. For all Foreign Telegraphic Transfers, the minimum transaction amount to qualify is USD 500 per transaction.

What other modes of payment are available ?

We always advice our customers for payment security purposes to select using our secure Credit Card Processing Vendor. However, for those who prefer other methods of payment such as Western Union, please contact us for further details.

Wechat and Alibaba payment is also available for those using these payment portals.

SHIPPING GUARANTEE

What happens if my shipment is delayed or missing?

All shipments are made using Registered Post or secure logistics provider such as DHL, FedEx or UPS in which there is always a tracking number using your National Postal Carrier. There is always potential for delays due to bad weather conditions but in general most parcels are received within 7 business days.

If your items are missing during the shipping transit process without reaching your door or hands. Our team of experts will be ready to assist in tracing the product. If it is verified that the product you order was misplaced or missing during the shipping process, we will replace a brand new product to you and provide you with another shipping tracking number.

What if there is a shipping delay due to restocking ?

Sometimes, an item can be out of stock and is in the process of being stocked. If you have placed an order and it has taken a few days for us to restock the product. We will upgrade the shipping complimentary to Priority Express Shipping with no additional charge. This will ensure we cut down the delivery time to deliver within the promised 7-10 days. Our customer service representative will also contact you should the product be out of stock or requires more than 2 business days to be handed over to the logistics company.

Please do keep in mind that shipping requires on average 3-6 business working days which does not include the weekends (Saturday & Sunday) or Public Holidays. There could also be potential delays due to custom taxations purposes but we will always do our best to liaise and expedite your shipment on a timely manner.

CORPORATE GIFTING &ORDER

Do you work with Corporations for special editions and customized orders ?

Across the years, we have had expertise of working with large corporations to create custom products produced and branded by Bucceti from pendants, watches to leather goods for Charity Groups to Private Banking customers. We have expertise in creating various products that cater to the needs and wishes for our customers.

Besides co-branding our products with your corporations, you may also customized leather colours, custom jewellery design to customized packaging just for your special occasion.

Bucceti also has special editions that are catered as door gifts to weddings and important milestone ceremonies to celebrate that incredibly special occasion.

What is the minimum quantity for customized co-branded orders?

We can start from 25 pieces for custom co-branded jewellery products to 50 pieces for more complex creations such as our watches and buckles. Our service representatives are always ready to work with you throughout this process to achieve your dream creation.

CONTACTING US

I want to speak to someone. What is the best way to contact us ?

At Bucceti, we understand the importance of communication in being the key to a long term relationship. The fastest way to reach us is through our CONTACT US page. You may also choose to use our LIVE CHAT feature in our page to contact our team.

On top of all the ways we have provided you to communicate with us. There are also ways to communicate with us through our social media platforms such as Facebook and Instagram chat functions in which we will respond within 12 hours.

I need someone to follow up on our problem or shipment. Whatshould I do ?

We treat problems in shipment or product defect very seriously. In the event there is any issues that require constant addressing and communication. We will provide you with a WhatsApp/Telegram/Signal/Line WeChat/Kakao/Zalo user ID or number in which you can have constant direct communication to resolve any issues.

Can I communicate withsomeone on the issue of sizing selection or to view the products ?

We have established a new service in which our sales team can conduct a Zoom Presentation Conference Call to show you the product and explain in detailed the products so assist in your decision making process. All you need to do is to have a Skype, Zoom account to participate in this one-to-one special digital presentation.

Prior to this, you would also need to notify us the products in which you would want to view and discuss and our boutique sales team will prepare these products in advance to showcase to you.