PRODUCT CARE
316L Stainless steel are the perfect choices utilized by many luxury brands in crafting belt buckles due to its high resistance to tarnishing and also scratching. A well made buckle can last for years up to decades, provided proper care is provided during this process. Viktor Alexander buckles comes with various options of IP Plating/ PVD plating that coats the surface from yellow gold, black rhodium to rose gold.
METAL CARE
- Avoid hard knocks or rough surfaces that can easily scratch the belt surface, though stainless steel maybe resistant to scratches. Rough usage can still result in unattractive scratches on surfaces.
- Do not use harsh chemicals such as alcohol or acidic products to clean the buckles, just use warm water placed onto cotton cloths to wipe the surface to remove any dirt or grease trapped on the surface.
- Most IP/ PVD plating on the buckle can last up to 3-5 years depending on how you care for the buckle. Deep scratches can often remove plating and as such have to be returned to an authorized boutique or retailer for repairs.
- Should you have purchased more than 1 buckle for your belt, store your unused buckle in a clean dry box provided by the brand.
For any servicing or discolouration, contact your nearest authorized dealer or boutique. We will do our utmost to return any products sent for servicing between 6-8 weeks upon receiving the product.
GLOBAL SHIPPING
We value every customer that chooses to purchase our products online. We guarantee all authenticity of our products advertised within this website and to ensure a smooth delivery process, we offer you complimentary shipping for total purchases above USD 250. For total purchases under USD250, we will charge a minimal shipping fees based on the continent and country when you fill in your delivery details.
Complimentary free shipping generally takes 7-14 days from the initial placement and confirmation order. For shipping enquiries, you may also contact enquiries@viktoralexander.co with the order number provided to you.
Alternatively, we have an option in which our customers may choose expedited shipping via a global network of logistics provider such as FED Ex, UPS or DHL, which will incur additional shipping cost. The cost is calculated based on our system and range between USD15-USD30 and will be charged together with the total upon checkout should you opt for Express Shipping. Express Shipping generally deliver within 3-5 days upon confirmation of order and payment.
For more information, you may chat or email us.
