12MM SNAKE BUCKLE CROCODILE STRAP

PRODUCT CARE

All Viktor Alexander Products are manufactured with the finest materials in accordance with stringent international luxury standards. From the ethical sourcing of gemstones to the usage of pure, non-recycled metal, quality is upheld at all cost. Each piece is handmade, with hours of intensive labour invested into crafting, setting and finishing each product individually, adding exclusitivity and artisanal craftmanship with every piece created.

SILVER & 18K GOLD MAINTENANCE

Jewellery can last a lifetime with proper and regular maintenance, please follow the maintenance guide below:-

• When not in use, store it within the pouch provided by the brand.
• You must avoid direct exposure with chemicals such as perfume, grease, alcohol-based chemicals that can cause severe tarnishing or damage on the metal surface.
• Gently clean any jewellery with specialized silver and gold polishing cloth or solutions without the usage of an harmful chemicals. You may alternatively bring the product for cleaning and polishing at our authorized retailer or boutiques as well as your trusted professional jewellers.
• Avoid regular exposure to moisture that can cause tarnishing to silver and gold. Use a clean cloth to regularly wipe and remove grease and dirt on the silver or gold surfaces.
• Plating on the surface may be easily scratched and removed by rough use or over polishing, please exercise restraint and caution when wearing your jewellery products.
• Avoid contact with rough or abrasive surface or materials that can scratch and cause irreversible damage to the product and gemstones.
• Any servicing or repairs should be carried out by professional jewellers or authorized repair centres.

GEMSTONE MAINTENANCE

Gemstones used in Viktor Alexander products are 100% natural and exudes different properties of hardness, lustre and colour. All natural gemstones contain flaws such as crystals, silks, and inclusions that should not be viewed as a defect or imperfections.

• Do not expose gemstone to intense or direct hear that can damage or alter the natural properties of the gemstone.
• Avoid hard knocks or rough surfaces that can permanently damage or potentially dislodge these natural gemstones. Chemicals may also cause gemstones to change its natural properties especially harmful chemicals such as acid or artificial colourings.
• Gently clean gemstones with cotton pads or swabs to remove dirt and grease on the gemstones. We do not encourage ultrasonic cleaners as it can potentially loosen or dislodge gemstones.
• Any gemstones that become dislodged can be replaced by an authorized service center or boutique. Please do not attempt to re-set the gemstone on your own as it may cause further damage or breakage to the gemstones and jewellery.

Our sales representative are always at your disposal should you need further information or assistance.

LEATHER MAINTENANCE

To enjoy your bag or accessory for a long period of time and to preserve its natural characteristics, we recommend you pay attention to the following:-

• The finest materials should be handled with extra care like any other precious material by avoiding rough usage across its lifetime.
• In order to retain its original shape, it must not be over-filled especially with heavy items as it will also prevent damage to the shoulder strap, fasteners and clasps.
• You should avoid exposing contact with direct water or chemicals, which can potentially damage the leather, casing irreversible changes to the leather. Discolouration may occur when leather absorbs moisture and oils form your skin, please exercise additional care when using our leather products.
• With exposure to humidity, be sure to absorb any moisture immediately using a soft dry cloth. Do not wipe it vigorously but instead pad it with a soft cotton fabric.
• Avoid prolong exposure to direct sunlight or intense artificial heat as it may cause the colour of the leather to fade.
• Avoid contact with grease, cream, perfume and oil based make-up.
• Avoid contact with rough or abrasive materials that can damage the surface of the leather.

SPECIAL MAINTENANCE

• In the event of stain, use only specialized cleaning products designed for leather goods. Alternatively, consider sending the bag for professional bag spa or leather specialist.
• Grease marks can be removed with unscented talcum powder. Put it on the grease spot, keep overnight and brush it off with a soft bristle brush.
• Minor scratches can potentially be removed by rubbing gently on the scratch using a circular movement and a clean dry finger.
• Clean metal parts of precious metal such as gold, palladium with chamois leather cleaner. They may tarnish over a prolonged period of time or exposure to harsh chemicals. You may also enquire assistance from your nearest boutique.
• “pony” leather should only be cleaned with a dry cloth or soft brush by brushing it in the same direction as the hair.
• Materials such as crocodile, lizard, python or ostrich and sensitive to light and abrasion. Please take special care and avoid storing in places with high heat or humidity.

Your leather goods especially bags come with a special dust pouch or bag for additional protection. You may also consider stuffing your bag with tissue paper and storing it upright in its cover. The tissue will assist in moisture absorption while keeping the bag in shape. Exercise extra care when not using the bag by ensuring the steel chains are not directly compressing on the surface of the leather. You could alternatively remove the chains and store it separately.

Our sales representative are available should you need further information or assistance.